VPNQC Frequently Asked Questions

No email address is required. Create an account with a username and password. Once you open the user panel, save your username and store your password in a password manager rather than relying on your browser to remember it. Your account is for viewing plans, getting your subscription, and submitting support tickets; the subscription link is what your client uses to load its configuration. Keep them separate: do not enter your account password in the client's subscription URL field or share your account details with someone else to configure. If you already have an account, sign in to that account first to check its status and keep your orders and subscriptions together.

Sign in to the user panel and check your plan status in the account overview. Follow the panel's instructions to get your subscription; the client download link is there too. Import the full subscription link into the subscription manager in your client, save it, then update and select the refreshed configuration. When you need to refresh your routes later, update the existing subscription entry instead of repeatedly creating new ones. If the old configuration still appears, check that the active entry is the same subscription you just updated. Your subscription link is an access credential: don't post it in public forums or upload it to an unfamiliar online conversion tool.

There is no limit on the number of devices that can be online at the same time, so switching devices alone does not mean you need to buy another plan. VPNQC supports Windows / macOS / iOS / Android / Linux. Sign in to your existing account on the new device, get the compatible client and subscription from the user panel, and follow your system's prompts to import them. Keep in mind that unlimited devices does not mean unlimited data; check your plan's data allowance when using multiple devices. When you stop using an old device, remove its local subscription configuration and sign out, especially if you borrowed or handed over the device. Permission settings differ across operating systems, so don't assume the steps are identical on every platform.

First, open the user panel and check your account's plan status and data balance. Then make sure you copied the complete subscription link. Extra spaces, line breaks, or a missing character at the end can cause an update to fail. If your account is in good standing, copy the link from the panel again, update it manually in your client, and note the exact error message. Don't use the website login URL as a subscription link, or overwrite a configuration that still works. If it still fails, submit a support ticket with the client name, operating system, time of the issue, and error message. Before sharing a screenshot, hide your subscription link and account credentials.

Disconnect the client and check whether your local network can open everyday websites normally, to rule out a problem with the network itself. Next, check your plan status in the panel, update your subscription, choose a route again, and retry the connection. If your system prompts you to approve network settings or VPN access, follow the client's instructions. Also check whether another proxy tool is already managing your network. Change only one setting at a time so you can tell what made a difference. If several routes fail, note the exact error and network environment, then consult the troubleshooting guide or submit a support ticket.

A successful connection usually means the client established a connection; it doesn't by itself confirm that browser traffic is being routed as expected. Check that the current configuration is enabled, then make sure the system proxy or relevant traffic-routing option is turned on. Test a few different websites to see whether all sites fail or only one. If only certain sites have issues, check their status and access requirements too. If no sites work, turn off other proxy tools, reconnect, and check the DNS settings according to your client's instructions. Avoid changing all your rules and DNS options at once, or it will be hard to identify the cause.

Apps handle network requests differently. Some follow the system proxy, while others need the client to support a different traffic-routing mode. Check the client's connection logs to see whether requests appear when you open the app, then verify that the rules assign the app or relevant domains to the intended route. If the client supports another routing mode, read its instructions and confirm the required system permissions instead of running multiple proxy tools at once. App cache, account region, and the service's own access requirements may also affect the result. Note the app name and exact error so support can distinguish a rules issue from a platform restriction.

Check whether the disconnect happens only after you lock the screen, switch apps, or change networks. Then reopen the client and check its connection status and error message. On Android, check whether battery management is restricting the client in the background. On iOS, make sure the VPN configuration is still allowed and that no other network configuration is enabled at the same time. Switching between Wi-Fi and mobile data may trigger a reconnect, so consider what was happening when the disconnect occurred. Note your original settings before making changes, and don't disable all system protections just to troubleshoot. If it also disconnects frequently while in the foreground, include the route, network environment, and time of the issue in your support ticket.

VPNQC's international routes cover 120+ countries / 150+ routes. Check the user panel and your latest subscription for the current options. To choose a route for the first time, identify the region required by the service you want to use, then test an available route in that region. There's no need to choose the most distant location or the route with the most unusual name. Test with the website, meeting, or app you actually plan to use, keeping other settings unchanged for a fair comparison. If the service has account-region or content licensing requirements, check its rules as well. Coverage figures don't mean every route works with every platform.

Pause background downloads, cloud sync, and other tasks that use the network continuously. Then compare how everyday websites perform with the client disconnected. If your local network is also slow, check your Wi-Fi signal and whether the connection is being shared. If everyday browsing is fine but a specific service remains slow, compare routes under the same conditions. Don't change your device, region, and client mode all at once, or you won't know what caused the difference. Peak-hour performance can be affected by your local network, cross-border links, and the destination service, so one slowdown isn't enough to draw a conclusion. If the issue persists, include the time period and comparison results in a support ticket.

Start with the task you need to do and choose a relevant way to test it. For downloads, check whether transfers remain steady; for meetings, look for audio or video interruptions; for browsing, note repeated pauses in loading or response. A speed test may connect to a different endpoint from the app you care about, so a single throughput result won't represent every service. When comparing routes, keep the device, network, destination service, and test conditions as consistent as possible, and note when problems occur. Repeated tests also use your plan's data, so there's no need to run them over and over just to get a bigger number. See the speed test article for explanations of the metrics.

Not necessarily. First, check basic connectivity with a regular website, then note the exact message from the service to distinguish a network timeout from an account check, region notice, or unavailable content. AI tools and streaming services may have their own account requirements, regional policies, and content licensing rules. A working route doesn't automatically satisfy those conditions. In line with the service's rules, try a route in a suitable region and reopen the app to test again. If only specific content won't play, check its catalog availability as well. When submitting a support ticket, include the service name, selected region, and a screenshot of the error. Don't share third-party account passwords.

Monthly plans are ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data resets monthly on the activation date. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Choose a plan based on your actual browsing, meetings, video, and download needs. The number of devices alone isn't a useful way to estimate usage, since there is no limit on simultaneous devices. To check your reset date, sign in to the panel and view your current plan; resets don't automatically happen at the start of each calendar month. After upgrading, check the panel to confirm the plan status instead of relying only on the payment confirmation page.

Data packages are ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. They remain available until used and never expire. Monthly plans reset data on the activation date each month. When comparing them, consider how often you use the service and how you use data: monthly plans may suit regular use, while data packages may suit occasional use. A data package doesn't automatically refill with the same amount each month, and never expiring doesn't mean unlimited data. If your account has more than one type of plan, check the panel to see which one is active and how data is deducted. Ask support to confirm any combination rules not listed on the page.

Supported payment methods include Alipay / WeChat Pay / USDT. Before paying, confirm the plan, amount, and order details in the user panel, then follow the checkout instructions shown on the order page. If your plan status hasn't changed after payment, return to your account, refresh the page, and check the relevant order. Don't pay again or create another identical order just because the page hasn't updated yet. Make sure you're signed in to the account used to place the order, and keep your order details and payment receipt. If the payment record and panel status still don't match, submit a support ticket with the plan, payment method, and time of payment. Keep only the details needed to verify the payment and hide unrelated sensitive information before sharing a receipt.

VPNQC offers a 14-day refund policy. To request a refund, sign in to the account used to place the order and open a support ticket. Explain that you're requesting a refund and include the relevant order details. Read the refund section of the Terms of Service for eligibility details. If you're also experiencing connection issues, you can include them to help with troubleshooting, but clearly distinguish a technical support question from a refund request. Follow up in the same ticket and keep a record of the discussion. Don't post payment receipts, subscription links, or passwords in public comments. Check the ticket replies in the panel for updates and the outcome; this page makes no separate promise about processing or deposit times.